Contact us
We’re a small team, and we read everything. Email us at owlopsco@gmail.com, or message @owlsplit.site on Instagram or Threads. English or Filipino is fine.
What’s it about?
Pick one and your email app opens with a few lines to fill in, so we can help on the first reply.
A payment or Premium problem
Charged but Premium didn’t turn on, paid twice, or a voucher that won’t work.
Something isn’t working
A bug, a wrong amount, a scan that misread, or a screen that won’t load.
Your data or account
A copy of your data, deleting it, or anything you can’t do in the app.
Ideas and feedback
What you like, what’s confusing, what you wish it did.
Before you write
- Quick answers may already be in the FAQ or the guides.
- For a payment, include the email on your PayMongo receipt and the date you paid.
- For a bug, a screenshot helps a lot, and the trip code if it’s about one trip.
- Never send your sign-in code from an email. We will never ask for it.
Requests about your data are answered within 15 days, as the Data Privacy Act requires; most messages get a reply much sooner. See also our Privacy and Terms.